An expired SSL/TLS certificate caused HTTPS connections to fail across all platform services. Users attempting to access the platform received certificate validation errors and were unable to establish secure connections.
Root Cause SSL/TLS certificate expiration. No infrastructure failure, security breach, or data compromise was involved.
Resolution The certificate was renewed and redeployed. All services resumed normal operation upon propagation. No user data was affected.
Timeline Investigating — Issue identified; SSL certificate expiration confirmed as root cause. Identified — Certificate renewal initiated. Monitoring — Renewed certificate deployed; connectivity being verified across services. Resolved — All services confirmed operational. No further action required.