tag:agencyroot1.statuspage.io,2005:/historyAgencyRoot Status - Incident History2024-03-28T11:00:30ZAgencyRoottag:agencyroot1.statuspage.io,2005:Incident/177201762023-06-29T12:30:00Z2023-06-29T13:46:45ZLogin Errors<p><small>Jun <var data-var='date'>29</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Resolved</strong> - Users received "invalid credentials" messages when trying to login. The issue lasted for approximately 45 minutes.</p>tag:agencyroot1.statuspage.io,2005:Incident/172950992023-05-18T20:30:00Z2023-05-18T20:46:28ZLogin Prevented in Web Application<p><small>May <var data-var='date'>18</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Resolved</strong> - A networking issue caused users to receive failed login messages.</p>tag:agencyroot1.statuspage.io,2005:Incident/144384382022-12-05T21:10:40Z2022-12-05T21:10:40ZAWS Connectivity Affecting Documents<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:10</var> UTC</small><br><strong>Resolved</strong> - Between 11:34 AM and 12:51 PM PST, customers may have been unable to access documents due to an outage with our hosting provider, AWS. This issue has been resolved.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>21:05</var> UTC</small><br><strong>Monitoring</strong> - AWS is reporting the service is in recovery and appears to be back up and running.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>20:58</var> UTC</small><br><strong>Identified</strong> - AWS is reporting an issue with connectivity affecting the data center region that houses documents within AgencyRoot. Some users may be seeing long load times or be prevented entirely from accessing documents during this outage.</p>tag:agencyroot1.statuspage.io,2005:Incident/127467612022-11-07T19:30:00Z2022-11-07T20:19:18ZAuthentication Service Interruption<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>19:30</var> UTC</small><br><strong>Resolved</strong> - An interruption to our authentication service happened at 1:45 central time on 11/7/22. The service was down for 7 minutes and restored at 1:52pm central time. Users were prevented from authenticating into AgencyRoot's platform during this time.</p>